Frequently Asked Questions

When Does My Billing Start?

Your billing will start from the date the internet installation is completed.

Why GoRogue is by default using email based bill/invoice?

In order to help the environment and to keep our costs low so that we can keep our prices low, we appreciate your understanding that we will not be mailing paper bills. But in case you are someone who requires a paper bill for any reason, please let us know and will be happy to mail a paper bill on a monthly basis.

Why does it take 3 to 7 days to get my internet installed?

Bell and Rogers who own the last mile of the network that reaches your home/premises and as per our contract they will take 3 to 7 business days to activate a new connection for us. We appreciate your understanding and will keep working with Bell and Rogers to improve the installation process.

Why Bell or Rogers are calling me?

Once you have signed up with goRogue.ca for you telecom services, Rogers or Bell will be calling you to confirm the order as per their policy.

Is there a built in wireless router in my Modem?

Yes. All our modems have standard wireless routers built in , to meet your wifi needs in your home or small business.

Why do I have to provide email address when I am signing up for internet service?

Rogue uses your email address as your login id for your account with Rogue, once you have successfully signed up, an email is sent with your user name and temp password which can be changed later on. Your account gives you a very clean and simple view of the services you have subscribed to and status of your monthly bills for easy reconciliation. Your account also allows you to log a ticket if you have any issues with any of the services provided by Rogue. You do not need to pick up a phone or call us, once a ticket is logged with us, appropriate groups are notified immediately and Rogue team will work with you until issue is resolved.

What happens if I cancel the service but do not return the modem

After you cancel the service, you will have 20 days to return the modem to us in good condition, if the modem is not received within 20 days, or is physically damaged, you will be charged full price of the modem $150 dollars plus tax)?.

Is there a contract to sign?

We do not believe in tying customers to a contract which they do not feel comfortable with, our service is offered on a month to month basis, you are free to cancel the service any time , without incurring any penalties.

What are Rogue Support Hours?

Rogue team is available to assist regarding any technical or billing matters from 8 am to 8 pm Monday to Friday. We can be reached via phone, email or a ticket through your Rogue customer online account.

How to setup my wireless router?

1. Please ensure your Technicolor/Cisco DPC3848 modem/router, plugged in and powered on. 2. Please ensure that a computer, tablet, phone, or other device with internet browsing software installed – Internet Explorer, Firefox, Chrome, and Safari, are typical examples. 3. Please ensure that a connection between your device and the Technicolor/Cisco DPC3848. We recommend doing this by connecting an Ethernet cord from your device to one of the LAN ports on the back of the Technicolor/Cisco DPC3848, but you can also do this using WiFi. 4. Please open a web browser. (Internet Explorer, Chrome, Firefox, Safari, Etc.) 5. Type http://192.168.0.1 into the address bar then press enter. 6. Click on the DOCSIS WAN tab. 7. Enter your modem's administrative username and password in the User Name and Password fields, then click Log In. a. If you have not altered your username and password, simply click Log In with both fields left blank. 8. Click on the Wireless tab. 9. Click on the Radio Settings tab. 10. Set the 2.4GHz and/or 5GHz Wireless Interfaces to Enable. 11. Set the Wireless Network Name (SSID) field to your preferred network name for each active interface. (2.4 and 5) 12. Click Save Settings. 13. Click on the Wireless Security tab. 14. Select your preferred Wireless Security Mode for each interface. (2.4 and 5) a. WPA2-Personal is the most secure choice b. WPA or WPA2-Personal is a good choice if you have older devices. c. WEP can be used if you have very old devices but is relatively insecure. 15. Select either AES or AES+TKIP for Encryption on each interface. 16. Enter your preferred wireless password in the Pre-Shared Key field for each interface. 17. Click Save Settings

Is GoRogue a Reseller of Bell and Rogers services?

No, GoRogue owns the core network equipment and Interconnects which has been setup with brand new state of the art equipment bought directly from Cisco and Juniper who are considered the top Network equipment manufacturers in the world.. We lease the last mile access to homes and businesses to offer our Fast, Affordable and Reliable Internet Service.

Why GoRogue Prices are Very Affordable?

GoRogue has a very well managed team of Engineers, Network Designers, Sales Force and Customer Service. A call to GoRogue is dealt by the first person who answers the phone, it could be any one of the team members including management who will help resolve any service related issues without the need to transfer your call to anyone else in the organization.

How do I setup bridge mode on my Technicolor DPC3848V Modem?

1.Please connect a computer to the Technicolor/Cisco DPC3848. 2.Please open a web browser on your computer and go to the address http://192.168.0.1. 3.Please click on the DOCSIS WAN tab. 4.Please enter your administrative username and password in the User Name and Password fields, then click Log In. 5.Please note, If you have not altered your username and password, simply click Log In with the username and password fields left blank. 6.Please click on the Administration tab 7.Please Click on the Management tab. 8.Please set the Working Mode field to Bridged Only. 9.Please click on Save Settings. 10.Please note: When you put the DPC3848 into bridge mode it changes it's IP address from http://192.168.0.1 to http://192.168.100.1..

Is GoRogue going to inform customers about Planned Maintenance and Outages?

GoRogue will make its best efforts to provide details of any planned and unplanned Maintenance activities along with details of any outages that may happen due to unforeseen circumstances.

How to setup SRG 808AC Modem with Wireless Router

Please connect your computer to the Modem Please type 192.168.100.1 into your browser Please type user for user name and user for password to access the setup follow the simple standard password setup for modem and and wireless access code icons to setup your modem access and wifi passwords

What are Call Handling Phone Code?

*30 - Calling Line ID Delivery Blocking Persistent Activation *31 - Calling Line ID Delivery Blocking Persistent Deactivation *44 - Delayed Echo Test (call quality test) *45 - Echo Test (two way sound test) *46 - DTMF Testing with IVR *56 - Call Waiting Activation on All Calls *57 - Call Waiting Deactivation on All Calls *67 - Calling Line ID Delivery Blocking per Call *70 - Call Waiting Deactivation of the Next Call *72 - Call Forwarding Always Activation *73 - Call Forwarding Always Deactivation *74 - Call Forwarding Always To Voice Mail Activation *75 - Call Forwarding Always To Voice Mail Deactivation *78 - Do Not Disturb Activation *79 - Do Not Disturb Deactivation *92 - Call Forwarding No Answer Activation *93 - Call Forwarding No Answer Deactivation *94 - Call Forwarding No Answer to Voice Mail Activation *95 - Call Forwarding No Answer to Voice Mail Deactivation *98 - Voicemail Box

What is the Default Voice Mail Password for My VOIP Phone?

The default password is 7878 and you can access your VM by dialing *98

How to make my wifi Faster and cover more area?

Please login in to your Technicolor Modem using 192.168.0.1 IP and leave user name and password fields blank (if default user name and passwords were not change). Please change the Wireless Band to b/g/n and Frequency to 20/40 for 2.4G and for 5.0 G please sent the Band to b/g/n/ac and frequency to 20/40/80. Save settings and log off. This will help increase wifi coverage area and give you better wifi speed.

Where is My WIFI Name and Password - 3000/2000 series modems

WIFI Name and Password is printed at the back of the Modem

How to Change my WIFI Name and Password – Bell Modem

  • Please open a web browser. (Internet Explorer, Chrome, Firefox, Safari, Etc.)
  • Type http://192.168.2..1 into the address bar then press enter.
  • Type admin for Password
  • Click on the WIFI Link. (By Default, both 2.4g and 5G have the same name and password)
  • Change your WIFI Name and Password
  • Click Save
  • Log out

Where is My WIFI Name and Password - CGN3 Modem

  • CGN +last 4 digits of MAC or Rogers Easy Connect
  • If WIFI Name is CGN3xxx , please modem s/n as your password
  • IF WIFI name shows up as Rogers Easy Connect, simply click on the name, it will walk you through setting up your wifi name and password.

How to Change my WIFI Name and Password – Hitron CGN3

  • Please open a web browser. (Internet Explorer, Chrome, Firefox, Safari, Etc.)
  • Type http://192.168.0.1 into the address bar then press enter.
  • Type cusadmin for User name and password for Password
  • Click on the Wireless tab.
  • Click on the Basic Settings Settings tab.
  • Click on one by one on 2.4GHz and/or 5GHz Wireless Interfaces to Enable and to Change the Name under SSID
  • Click WPS Security to Change Wireless/WIFI Password Name again clicking on one by one on 2.4GHZ and 5 GHZ Interfaces
  • Set the Wireless Network Name (SSID) field to your preferred network name for each active interface. (2.4 and 5)
  • Click Save Settings.
  • Reconnect to your WIFI using new WIFI Name and Password

Where is My WIFI Name and Password - Cisco 3848

  • 6 Digit SSID printed at the bottom or side of the Modem is WIFI Name
  • 9 number Pre Shared key printed at the bottom or side of the Modem is WIFI Password

How to Change my WIFI Name and Password – Cisco 3848

  • Please open a web browser. (Internet Explorer, Chrome, Firefox, Safari, Etc.)
  • Type http://192.168.0.1 into the address bar then press enter.
  • Simply click Login (no user name and no password).
  • Click on the Wireless tab.
  • Click on the Radio Settings tab.
  • Set the 2.4GHz and/or 5GHz Wireless Interfaces to Enable.
  • Set the Wireless Network Name (SSID) field to your preferred network name for each active interface. (2.4 and 5)
  • Click Save Settings. Modem will save new settings and display an error message. That is fine. Name change step is completed.
  • Reconnect to your new WIFI Name
  • Type http://192.168.0.1 into the address bar then press enter.
  • Simply click Log In with both fields left blank.
  • Click on the Wireless tab.
  • Click on Wireless Security
  • Update Pre-Shared Key (hidden characters) to new Password
  • Click Save Settings. Modem will save new settings and display an error message. That is fine. WIFI Password change step is completed.
  • Reconnect to your WIFI using new WIFI Name and Password

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