Rogue | Refund Policies

Cancellation policy

After 2020/07/20

We've updated our cancellation policy for customers signing up on or after 2020/07/20

  • We now charge an Activation fee $60 for every new Internet connection.
  • To reward our customers for loyalty, we refund $5 of the Activation fee every billing cycle until the $60 is fully refunded.
  • If cancellation is requested before the installation of the service, GoRouge will issue a full refund.
  • If cancellation is requested after the installation of the service, refund will include any deposit and invoiced dates the service was not used.

Before 2020/07/20

If you are not satisfied with our service, a cancellation can be requested by calling our support line. Please review the following conditions for cancellation.

  • If cancellation is requested before the installation of the service, GoRouge will issue a full refund.
  • If cancellation is requested within the first 90 days of an active service, GoRogue will charge a $60 installation fee. A pro-rated refund will be issued for the unused portion of the service.
  • If cancellation is requested after 90 days of an active service, no installation fee will be charged. A pro-rated refund will be issued for the unused portion of the service.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Customer's account must be in good standing
  • Service must not be used
  • Service malfunctions or doesn't work as described
  • Internet modem is returned to our office

If the conditions listed above are not met, we reserve the right not to issue a refund. It's important to keep in mind that there is often a difference between a service that doesn't work and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the service is not working.

Additional services

Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.

Contacting us

If you have any questions about this Disclaimer, please contact us .

This document was last updated on July 26, 2020

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