Rogue | Refund Policies

Cancellation policy

If you are not satisfied with our service, a cancellation can be requested by calling our support line. Please review the following conditions for cancellation.

  • If cancellation is requested before the installation of the service, GoRouge will issue a full refund.
  • If cancellation is requested within the first 90 days of an active service, GoRogue will charge a $60 installation fee. A pro-rated refund will be issued for the unused portion of the service.
  • If cancellation is requested after 90 days of an active service, no installation fee will be charged. A pro-rated refund will be issued for the unused portion of the service.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Customer's account must be in good standing
  • Service must not be used
  • Service malfunctions or doesn't work as described
  • Internet modem is returned to our office

If the conditions listed above are not met, we reserve the right not to issue a refund. It's important to keep in mind that there is often a difference between a service that doesn't work and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the service is not working.

Additional services

Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.

Contacting us

If you have any questions about this Disclaimer, please contact us .

This document was last updated on October 27, 2019